booking policies

DEPOSITS AND FINAL PAYMENTS

A. Accepted Forms of Payment

Chang Express will accept cash, certified checks, money orders, and the following types of credit cards: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER as valid forms of payment for payment of tours booked through Chang Express. Chang Express sometimes accepts agency checks but reserves the right to modify this policy based on booking agency status and prior credit approval.

Chang Express also offers the money transfer service to many destinations such as Brazil, Mexico, Ecuador and other Latin American countries. At some of these destinations, we can offer same day money delivery at a fraction of the cost charged by our competitors. We are also dedicated to customer service to clients. Our agents will assist our clients with transactions and ensure them prompt resolution. Chang Express is undoubtedly the best value in money transfer service for both your personal and commercial money deliver needs.

B. Payment Policies

Bookings made 45 days or more prior to departure require a deposit as determined by the system, 4 days after the booking is made or 45 days prior to departure (which ever comes first). Bookings made using published airfares require immediate deposit. The deposit amount will be determined by the hotel and airfare selected. If deposit is not Received by Deposit Due Date, booking will be cancelled. All Payments must be received by Chang Express in order for Documents TO BE RELEASED.

PAYMENT PROCEDURES

A. CREDIT CARDS

Chang Express accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Payments can be made in one of Chang Express offices or by a signed copy ofCREDIT CARD AUTHORIZATION FORM, which can be downloaded via our website at http://www.changexpress.com, executed by the cardholder, and faxed to (617) 776-7797

B. CHECKS

Chang Express accepts only Certified Checks, Cashier’s Checks or Money Orders only. Checks must be made payable to Chang Express and forwarded to the following address: CHANG EXPRESS, 192 Broadway, Somerville, MA 02145. Payments must be received by Chang Express by DUE DATE to avoid booking cancellation. Please be sure to write your tour reference number on the check to ensure that the payment will be applied to the correct booking.

LATE BOOKING FEES

Bookings made less than 21 days prior to departure will be subject to additional fee of $15.00.

CANCELLATIONS AND REVISIONS

Cancellation Charges

All refunds are subject to a $100.00 cancellation charge per adult, in addition to any cancellation changes imposed hotels chosen in your itinerary. Airline tickets are non-refundable unless otherwise stated.

Revisions/Modifications

1. Once airline tickets are issued, changes are not permitted.
2. There will be no charge for an initial modification/revision if documents have not been issued.
3. Each additional modification/revision will be assessed a fee of $25.00 per booking.
4. If documents need to be reissued a Document Re-Issue fee of $25 will be charged over and above the afore-mentioned revision fees plus any additional fees imposed by the hotel and/or airlines as selected in your itinerary.

Airline Change Fees

Change Fees of up to $200 may apply and vary by carrier and all tickets are non-refundable unless otherwise stated.

NOT INCLUDED IN PACKAGE PRICE

While traveling your clients may incur additional expenses that are not included in the package price, including, but not limited to the following items A-D below:

A. Tipping and Porterage:

Our package price does not include porterage at airport and hotels; tips to local representatives, sightseeing guides, restaurant employees, hotel bellmen and chambermaids; wines, liquors, laundry or any other items of a personal nature as well as any items not specifically mentioned within itinerary. Tipping is left to your clients discretion.

B. Car, Moped or Scooter Rental:

Car rental rates for packages that include a car do not include gasoline, taxes, optional insurance, CDW, underage and additional driver charges or airport charges. These charges are payable to the car rental company directly.

C. Local Taxes and Service Charges:

Local room tax, energy surcharges and service charges on room and meals are not included unless specified. Taxes and service charges are based on the hotel’s daily room tariff and not on the land package price. Local governments may impose additional taxes including, but not limited to, departure taxes which may not be included in the package price.

D. Flight Delays:

Airlines are not required by law to pay for en route expenses, meals, hotels, taxis, and phone calls if your clients flight is delayed for any reason.

CANCELLATIONS AND REFUNDS

BEFORE DEPARTURE:

All cancellations after deposit/payment should be effected in writing. Cancellation received after deposit/payment is received are subject to the cancellation fee of $100.00 per person plus the following Land and Air Ticket charges:

Land Charges:

29 days or more prior to departure -------------- None
28 to 14 days prior to departure ------------------- 25% of Land Cost
13 to 8 days prior to departure --------------------- 50% of Land Cost
Less than 7 days prior to departure ------------- No Refund

*Deposits will be refunded in full only if services requested are not available and client does not accept our alternative. Additional fees imposed by suppliers beyond our control may also be imposed. If Chang Express cancels a tour, an alternate tour will be suggested. If that tour is unacceptable, Chang Express will refund all money paid to Chang Express by your travel agent; there is no additional liability. Chang Express cannot assume responsibility for any fees relating to the issuance and/or ancellation of air tickets.

CANCELLATIONS FEES

AIR: Airline tickets are non-refundable unless otherwise stated. $25.00 fee will apply in addition to Airlines’ ASC charges (usually $150.00) that requires ticket reissuance. $50.00 fee will be charged in addition to Airlines’ ASC charges to process refund on a refundable ticket.

CANCELLATIONS AND REFUNDS AFTER DEPARTURE

There will be no refunds returned for unused portions of a tour unless these arrangements have been made with your travel agent and Chang Express before departure of the tour. If you must return home after the commencement of a tour, you will be refunded the net funds Chang Express can recover from the suppliers of the services not used. Refunds will not be made for less than 3 days and 2 nights of consecutive absence from the tour. Refunds will not be made for unused sightseeing tours, transfers, or meals. Applications for refund must be made in writing to Chang Express within 60 days of tour termination. We strongly recommend Travel Protection Insurance.

PARTICIPATING CARRIERS

These tours are sold in conjunction with the services of all approved ARC and IATA member carriers. Government regulations now enable air carriers to increase their fares on 24-hour notice.

FLIGHT CONFIRMATION

We recommend that clients reconfirm exact flight times with the carrier prior to departure. Air travelers are required to check in at least 2 hours prior to departure time and must report to the gate at least 20 minutes prior to departure time. Failure to comply with this regulation may result in the loss of the seat to another passenger.

PROOF OF CITIZENSHIP

Chang Express recommends a valid passport; however, some destinations will accept a birth certificate or certificate of naturalization for U.S. citizens when presented with a photo I.D. However, some destinations now accept passports only. U.S. CITIZENS MAY CONTACT THE U.S. PASSPORT AGENCY IN WASHINGTON DC AT (202) 647-0518 FOR INFORMATION. Married or divorced women traveling under names other than what appears on their travel documents must supply a marriage license and/or divorce decree. Single parents traveling with children, or children traveling alone will require special documentation.

MINORS UNDER 18 YEARS OF AGE TRAVELING TO MEXICO MUST TRAVEL WITH THE CONSENT OF BOTH PARENTS

If a minor is traveling to Mexico with only one parent, the parent must present a notarized letter of consent from the absent parent or a copy of the legal document giving that parent sole custody. If the absent parent is deceased, a copy of the death certificate is necessary. If a minor is traveling to Mexico without legal parents, a notarized letter of consent must be submitted and signed by the legal parents. It is the traveler’s responsibility to provide proper documentation. NO REFUNDS WILL BE MADE IF IMPROPER

DOCUMENTATION RESULTS IN DENIED BOARDING OR ENTRY

If the client is not a U.S. citizen, Chang Express recommends that they check with the consulate of the country they are traveling to for full entry requirements (Visas may be required in addition to passports). All passengers are now required to carry some form of official photo identification. Requirements may change so we recommend that any immigration requirements be verified with the tourist office or consulate before the client travels

PHOTOGRAPHS AND MAPS

Room photographs are shown for informational purposes only and may not represent the actual room category purchased. Maps presented on the site are shown for informational purposes only and display only approximate locations and attractions and are not intended to be exact in every detail.

HAZARDOUS CONDITIONS

Chang Express has no special knowledge of and shall not be liable for, hazardous conditions at international destinations, including, but not limited to, weather hazards, health hazards, unsafe conditions, suppliers bankruptcies or the suitability for disabled persons of any portion of the tour. For information regarding possible dangers at international destinations (outside of the U.S.), you may contact the Travel Warning Section of the U.S. State Department at (202) 647-5225. For medical information, you may contact the Centers for Disease Control and Prevention at (800) 311-3435.

TRAVEL PROTECTION PLAN

We strongly recommend our Travel Protection Plan to safeguard travelers against cancellation charges and additional expenses they may incur before and after the departure of their trip. The following is the summary of the Travel Protection Plan offer by Travel Guard International:

  • Trip Cancellation/Interruption Insurance covering up to the total tour cost for accidental injury, sickness, death, jury duty, fire or flood to home and other covered reasons
  • Travel Delay reimburses you up to $200 a day for additional accommodations or travel expenses if you are delayed for more than 6 hours.
  • $50,000: Medical Expenses covers necessary medical expenses up to one year after the sickness or injury, provided you sought initial medical treatment while on your trip.
  • $1,000: Lost, Stolen, or Damaged Baggage & Travel Documents reimburses you if your luggage is lost, damaged, or stolen while you are on your trip. And $200: Baggage Delay reimburses you for the purchase of essential items if your bags are delayed for more than 24 hours.
  • $300,000: Emergency Medical Transportation covers evacuation and transportation to the nearest adequate medical facility.
  • Pre-Existing Medical Condition Exclusion WaiverYou don’t have to worry about Pre-Existing medical conditions
  • Trip Cost Financial Default Protection Covers you if the tour operator, cruise line or airline declares bankruptcy more than fourteen days after the effective date of coverage under the policy. Coverage must be purchased within fifteen days of initial trip deposit to receive this coverage - see Description of Coverage for complete details.
  • Change of Mind Coverage Reimburses your penalty up to $250 if you cancel your trip simply because you change your mind.

In addition, all Travel Guard insureds will have access to our worldwide travel emergency services - a 24-hour “911” hotline. This includes:

  • Livetravel - for last-minute or emergency travel changes
  • Emergency medical assistance
  • BagTrak — lost baggage tracking
  • Pre-trip health and safety advisories
  • Live e-mail and phone messaging to family and friends
  • Cash transfers

For more details on Travel Guard’s “911” emergency travel services, call toll-free 1-800-826-4919.

RESPONSIBILITY

HG INTERNTIONAL CO., INC. DBA CHANG EXPRESS, 192 BROADWAY, SOMERVILLE, MA 02145 AND/OR THEIR AGENTS AND OFFICES AND/OR SUPPLIERS OF SERVICES PURSUANT TO, OR IN CONNECTION WITH, THESE ITINERARIES SHALL ACT ONLY AS AGENTS FOR THE PASSENGER IN MAKING ARRANGEMENTS FOR HOTELS, TRANSPORTATION, RESTAURANTS, OR ANY OTHER SERVICE AND DO NOT ASSUME ANY LIABILITY WHATSOEVER FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY TO PERSON OR PROPERTY DUE TO AN ACT OF NEGLIGENCE OF, OR DEFAULT OF, ANY HOTEL, CARRIER, RESTAURANT, COMPANY OR PERSON RENDERING ANY OF THE SERVICES INCLUDED IN THE TOUR, OR BY ACT OF GOD. FURTHER, NO RESPONSIBILITIES ARE ACCEPTED FOR ANY DAMAGE OR DELAY DUE TO SICKNESS, PILFERAGE, LABOR DISPUTES, MACHINERY BREAKDOWN, QUARANTINE, GOVERNMENT RESTRAINTS, WEATHER OR OTHER CAUSE BEYOND THEIR PERSONAL CONTROL. NO RESPONSIBILITY IS ACCEPTED FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. THE AIRLINES CONCERNED ARE NOT TO BE HELD RESPONSIBLE FOR ANY ACT, OMISSION, OR EVENT, DURING THE TIME PASSENGERS ARE NOT ON BOARD THEIR PLANES OR CONVEYANCE. THE PASSAGE CONTRACT IN USE BY THE AIRLINES CONCERNED, WHEN ISSUED, SHALL CONSTITUTE THE SOLE CONTRACT BETWEEN THE AIRLINES AND PURCHASER OF THESE TOURS AND/OR PASSENGER. THE RIGHT IS RESERVED TO WITHDRAW ANY PROGRAM OFFERED HERE AND/OR MAKE SUCH CHANGES IN THE PROGRAM(S) AS MAY BE FOUND DESIRABLE FOR THE CONVENIENCE OF THE PARTIES AND THE PROPER CARRYING OUT OF TOUR(S). CHANG EXPRESS RESERVES THE RIGHT TO SUBSTITUTE ACCOMMODATIONS, IF NECESSARY, DUE TO CIRCUMSTANCES BEYOND THE CONTROL OF CHANG EXPRESS. SPECIAL REQUESTS SUCH AS ROOM LOCATION, SPECIAL MEALS, OR ASSISTANCE WILL BE COMMUNICATED TO THE APPROPRIATE PARTY, BUT CANNOT BE GUARANTEED BY CHANG EXPRESS. PRICES ARE BASED ON RATES IN EFFECT (INCLUDING FOREIGN EXCHANGE RATES) AT THE TIME OF POSTING AND ARE SUBJECT TO CHANGE WITHOUT NOTICE. SPECIAL OFFERS MAY BE WITHDRAWN AT ANY TIME.