Privacy Policy
Chang Express Travel respects your privacy. This policy explains how we collect, use, share, and protect information submitted through the Chang Express public website.
1. Information we collect through this website
When you contact us, request a quote, or submit a website form, we may collect information such as your name, email address, phone number, WhatsApp number, travel destination, travel dates, number of travelers, and message details.
Our website and hosting systems may also collect basic technical information such as IP address, browser type, pages visited, date and time of access, and security or troubleshooting logs.
2. How we use your information
We use information submitted through this website to respond to your inquiry, help plan travel services, provide quotes, communicate with you about your request, improve our customer service, and maintain operational records.
3. Phone, WhatsApp, email, and form communications
If you contact us through this website, by phone, or by WhatsApp message, we may use the contact information you provide to respond to your request and maintain a service history. WhatsApp, email, phone, and website-form communications may be processed by their respective service providers.
For your security, please do not send full card numbers, CVV, or complete payment details through website forms, WhatsApp, email, SMS, or text messages.
4. Travel planning and service providers
When needed to respond to your request or arrange travel services, we may share relevant information with airlines, hotels, transportation providers, tour and activity providers, cruise lines, booking and reservation technology providers, payment processors, fraud-prevention and security providers, email and messaging providers, customer-support providers, and other suppliers or service providers involved in your trip.
These providers may process information according to their own systems, rules, legal obligations, and privacy policies.
5. Client portal and online booking
Some online booking, quote, checkout, trip management, or client account features may be provided through Trivia, the Chang Express client travel portal. If you access Trivia, accept an invitation, create or use a login account, search travel inventory, submit traveler details, review quotes, make payments, or manage bookings through the portal, additional information may be collected and used under the Trivia portal privacy policy and related terms.
6. Data retention
We retain website inquiries, quote requests, support communications, travel planning records, and related operational records for customer-service, legal, accounting, fraud-prevention, dispute-resolution, and business purposes. Retention periods may vary depending on the type of record and applicable operational or legal requirements.
7. Security
We take reasonable steps to protect information submitted through our website. However, no website, email system, messaging service, or online transmission can be guaranteed to be completely secure.
8. Your choices
You may contact us to request updates to customer contact information or traveler information. Some travel or booking information may not be changeable after it has been submitted to a supplier or used for a reservation, ticket, invoice, or operational record.
9. Third-party links
Our website may link to third-party websites or services, including travel platforms, supplier websites, payment services, maps, social media, messaging services, and the Trivia client portal. We are not responsible for the privacy practices of those third-party websites or services.
10. Contact us
If you have questions about this Privacy Policy, please contact Chang Express Travel through our Contact page.
Last updated: June 2026.