Your Needs, Our Priority
Caring for Those in Need
We understand that traveling can be a challenge for those with special needs. That’s why we’re committed to providing our customers with a range of special assistance services to make their journeys safe, comfortable, and stress-free. Whether you need wheelchair assistance, a special meal, or any other type of assistance, our team of experienced travel agents is here to help.
This comprehensive guide provides information on the types of special assistance services we offer, how to book them, and important information to know before you travel. We also offer tips and advice to help you make the most of your journey.
Types of Special Assistance
We are committed to providing our customers with the assistance they need to succeed. Our special assistance services can help you save time and stress.:
- Wheelchair Assistance
- Special Meals
- Medical Assistance
- Assistance for Visually or Hearing-Impaired Passengers
- Assistance for Passengers Traveling with Children
We can arrange wheelchair assistance to passengers who have limited mobility or difficulty walking long distances. Please let us know if you require this service when you book your ticket or at least 48 hours before your flight.
We can arrange a variety of special meals to cater to specific dietary requirements. Please let us know about any special meal requests at the time of booking or at least 48 hours before your scheduled departure. The following is a list of special meals that may be available:
Low Sodium Meal
We cannot guarantee that we will be able to accommodate all dietary requirements, but we’ll do our best to meet your needs.
If you have a medical condition that requires special assistance, please inform us at the time of booking or at least 48 hours before your scheduled departure. Here are some examples of medical conditions that may require special assistance:
Use of medical equipment
Recent surgery or illness
We offer assistance for visually or hearing-impaired passengers, including guide dogs and hearing aids. If you need this service, please let us know when you book your ticket or at least 48 hours before your departure.
We offer assistance for passengers traveling with children, including strollers and baby bassinets. Please let us know if you require this service when you book your ticket or at least 48 hours before your flight.
Booking Special Assistance
To book special assistance services, please contact our customer service team at least 48 hours in advance of your travel date. Please note that some of these services may incur an additional cost, and may require advance notice. We will be happy to answer any questions you have and help you plan your trip.
We know that traveling with special needs can be daunting, but we want to assure you that we are here to help. We want you to have a safe, comfortable, and enjoyable journey.
Here are some tips and advice to help you make the most of your journey:
- Plan ahead and book your special assistance services well in advance.
- Pack light so that you can move around easily.
- Bring a copy of your medical records with you in case of an emergency.
- Be aware of your surroundings and take precautions to stay safe.
- Don’t be afraid to ask for help when you need it.
We hope these tips help you plan a successful and enjoyable trip.