File a complaint

How to File a Complaint

We take your feedback seriously and want to make sure we address any concerns or complaints you may have. We value your business and want to make sure you are satisfied with our products and services. If you have any feedback, please contact our Customer Service Department at (617) 776-7770. We are always happy to help resolve any issues that you may be having. For unresolved complaints, you can contact your state’s licensing authority or the Consumer Financial Protection Bureau (CFPB) for help.

Massachusetts Customers

Regulatory agency: 
Division of Banks

By mail:

Division of Banks
1000 Washington Street, 10th Floor,
Boston, MA 02118-6400

Phone: 617-956-1501
Fax: 617-956-1599

Florida customers:

Regulatory agency: 
Florida Office of Financial Regulation

By mail:

Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371

Phone: 850-487-9687
Fax: 850-410-9548

Consumer Financial Protection Bureau

The CFPB is a federal agency that protects consumers from unfair, deceptive, or abusive financial practices.

By mail:

Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038

Phone: 855-411-2372
Phone: 855-729-2372

Your Satisfaction is Our Top Priority

We are delighted to have you as a customer, and we are committed to providing you with the best possible service. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help resolve any issues you may have.

file a complaint