Please contact our Customer Service Department at 617-776-7770 if you have any complaints or concerns. You may also reach out to your local state regulator.
Massachusetts customers:
Regulatory agency: Division of Banks
- Online: https://www.mass.gov/orgs/division-of-banks
- Phone: 617-956-1501
- Fax: 617-956-1599
By mail:
Division of Banks
1000 Washington Street, 10th Floor,
Boston, MA 02118-6400
Florida customers:
Regulatory agency: Florida Office of Financial Regulation
- Online: http://www.flofr.com/
- Phone: 850-487-9687
- Fax: 850-410-9548
By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371
Consumer Financial Protection Bureau:
- Online: https://www.consumerfinance.gov/complaint/
- Phone: 855-411-2372
- Phone: 855-729-2372
By mail:
Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038