We take your feedback seriously and want to make sure we address any concerns or complaints you may have. Please contact our Customer Service Department at (617) 776-7770 to file a complaint or share your concerns with us. You may also reach out to your local state regulator for assistance.
Massachusetts customers:
Regulatory agency: Division of Banks
- Online: https://www.mass.gov/orgs/division-of-banks
- Phone: 617-956-1501
- Fax: 617-956-1599
By mail:
Division of Banks
1000 Washington Street, 10th Floor,
Boston, MA 02118-6400
Florida customers:
Regulatory agency: Florida Office of Financial Regulation
- Online: https://www.flofr.com/
- Phone: 850-487-9687
- Fax: 850-410-9548
By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371
Consumer Financial Protection Bureau:
- Online: https://www.consumerfinance.gov/complaint/
- Phone: 855-411-2372
- Phone: 855-729-2372
By mail:
Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038
We appreciate your business and want to ensure your complete satisfaction with our services. If you have any questions or concerns about file a complaint, please don’t hesitate to reach out to us.