Please contact our Customer Service Department at 617-776-7770 if you have any complaints or concerns. You may also reach out to your local state regulator.

Massachusetts customers:

Regulatory agency: Division of Banks

By mail:
Division of Banks
1000 Washington Street, 10th Floor,
Boston, MA 02118-6400

Florida customers:

Regulatory agency: Florida Office of Financial Regulation

By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371

Consumer Financial Protection Bureau:

By mail:
Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038