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At Chang Express, we are committed to protecting our customers from deceptive and fraudulent conduct, and we strive to help them safeguard their money and personal information in order to prevent falling victim to consumer fraud.

Fraud Awareness

Scams are becoming increasingly common and sophisticated, and it is essential to be aware of them to protect yourself from becoming a victim. Here are some of the most common scams and tips to avoid them:

Transferring money to a stranger

We strongly advise against sending money to strangers because it is difficult, if not impossible, to recover the funds once they have been sent.

Lottery & Sweepstake Scams

Legitimate lotteries and sweepstakes never require customers to pay money upfront, such as processing fees or taxes. If you receive such a request, it is likely a scam.

Person in Need Scam

Scammers may impersonate a family member or friend in need of emergency funds. To avoid falling victim, always verify the request by contacting the person directly or through a trusted third-party.

Donation scam

Scammers may create fake charities or use the name of a legitimate charity to trick people into donating money. Always research the charity and donate directly through their official website.

Loan & Investment Scam

Scammers may promise loans or investment opportunities in exchange for upfront fees or taxes. Be wary of any unsolicited offers and always research the lender or investment firm before sending any money.

Internet Purchase Scam

Scammers may offer products at too-good-to-be-true prices and require payment through a wire transfer service like ours. Always use reputable sellers and payment methods when shopping online.

IRS Extortion Scam

Scammers may impersonate an IRS agent and demand payment for alleged unpaid taxes or fines. The IRS will never demand immediate payment through wire transfer services or threaten to arrest you.

Refund Scam

Scammers may offer fake refunds in exchange for personal or financial information, or require a fee to process the refund. Always confirm the legitimacy of the refund offer and the identity of the sender before providing any information or payment.

Romance Scam

Scammers may create fake online personas to gain the trust of individuals seeking romantic relationships. They may request money or personal information once they have gained trust. Always be cautious when communicating with strangers online and avoid sharing personal or financial information.

Newspaper Ad Scam

Scammers may use deceptive newspaper ads to trick people into sending money or personal information. Always verify the legitimacy of the ad and the seller before making any payment.

Elder Abuse Scam

Scammers may target older adults by pretending to be a family member or friend in need, offering help with finances or personal matters, or using physical or emotional abuse to coerce victims into giving up their money or property. Always be cautious and seek help from trusted family members or authorities if you suspect elder abuse.

In case you fall victim to fraud, it is important to take immediate action. Contact your local police and Chang Express Customer Support right away by calling (617) 776-7770 or by email. It is recommended that you keep all payment documents related to your money transfer, including receipts, invoices, and other related paperwork, for reference and evidence purposes.

Resources

Here are some additional resources available for consumers seeking additional information or reporting a complaint.