We’ve put together some commonly asked questions to give you more information about Chang Express and the services we offer. If you have a question that you can’t find the answer to, please use the contact us page.
- Flight FAQ
- Money Transfer FAQ
How can I book a flight to Brazil?
We make it easy to book a flight to Brazil. You can do it online or give us a call at 617-776-7770. We have a variety of flight options from multiple airlines, so you can find the best fare and itinerary for your needs.
Can I change my flight booking?
Yes, you can change your flight booking. However, fees and restrictions may apply depending on the airline and fare type. Please contact us for more information and assistance.
What if I need to cancel my flight booking?
If you need to cancel your flight booking, please contact us for more information and assistance. Fees and restrictions may apply depending on the airline and fare type.
What is the baggage allowance for my flight to Brazil?
The baggage allowance for your flight to Brazil may vary depending on the airline and fare class. Generally, most airlines allow one or two checked bags weighing up to 23 kg and measuring up to 158 cm (length + width + height) in total, plus one carry-on bag weighing up to 10 kg and measuring up to 55 cm x 35 cm x 23 cm. For more information, please visit the airline’s website or contact us for more information.
Can I request a special meal or seat assignment for my flight to Brazil?
Yes, you can request a special meal or seat assignment for your flight to Brazil. We offer a variety of special meals, including vegetarian, vegan, gluten-free, and kosher options. We also offer a variety of seat assignments, including window, aisle, and middle seats. To make a request, please contact us at least 24 hours before your flight. We will do our best to accommodate your requests.
What if my flight to Brazil is delayed or canceled?
If your flight to Brazil is delayed or canceled, please contact us immediately for assistance with rebooking or finding alternative flights. We will work with the airline to help you reach your destination as soon as possible.
Can I get a refund for my flight to Brazil?
Refund policies for flight bookings vary depending on the airline and fare type. Most airlines have different policies, and the type of fare you purchased will also affect the amount of your refund. For more information about your specific refund policy, please contact us today to request a refund.
Do I need to pay for seat selection?
Seat selection policies vary by airline and fare type. Some airlines offer complimentary seat selection, while others charge a fee. Please check with your airline or contact us for more information.
How far in advance should I book my flight to Brazil?
It is generally recommended to book your flight to Brazil at least two to three months in advance to secure the best fares and availability. However, last-minute deals may also be available, depending on the airline and travel dates.
Can I earn frequent flyer miles for my flight to Brazil?
Yes, you can earn frequent flyer miles for your flight to Brazil. However, the policies and restrictions may vary by airline and fare type. Please check with your airline or contact us for more information.
What if I miss my flight to Brazil?
If you miss your flight to Brazil, please contact us immediately for assistance. We can help you rebook your flight or find alternative flights. Please note that fees and restrictions may apply, depending on the airline and fare type.
Can I cancel my flight to Brazil and get a refund?
The ability to cancel your flight to Brazil and receive a refund depends on the airline and fare type. Some fares are non-refundable, while others may allow cancellations for a fee or with restrictions. Please check with your airline or contact us for more information.
Can I request special assistance for my flight to Brazil?
Yes, you can request special assistance for your flight to Brazil. This includes wheelchair assistance, special meals, or medical support. Please inform your airline or contact us at least 48 hours before your flight to arrange for these services.
What documents do I need to present at check-in for my flight to Brazil?
You will typically need to present your passport and flight confirmation or boarding pass at check-in for your flight to Brazil. Additionally, you may need to provide a visa or other travel documents, depending on your nationality and destination. Please check with your airline or contact us for more information.
Can I book a multi-city itinerary for my trip to Brazil?
Yes, you can often book a multi-city itinerary for your trip to Brazil, which allows you to visit multiple destinations within the country or other nearby destinations. Please contact us for assistance with booking a multi-city itinerary.
What payment methods can I use to purchase my flight to Brazil?
The payment methods accepted for purchasing your flight to Brazil will vary depending on the airline and booking channel. Common payment methods include Visa, Mastercard, American Express, and Discover. Please check with your airline or contact us for more information on payment methods.
Can I change the name on my ticket?
In general, airlines allow name changes on tickets, but they may charge a fee and have certain restrictions. It is important to check the airline’s policy on name changes before booking your ticket. Some airlines may allow minor name corrections (such as a spelling error) for free, while others may require you to purchase a new ticket. In some cases, name changes may not be allowed at all, or may require significant documentation or fees. If you need to make a name change to your ticket, please contact us as soon as possible to discuss your options.
Can I transfer my ticket to someone else?
Airline tickets are not transferable to another person. The name on the ticket must match the name of the passenger traveling. However, some airlines may allow name changes for a fee.
What are the different cabins available on a flight?
The cabins available on a flight can vary depending on the airline and the type of aircraft being used. However, in general, there are usually three main cabin classes on a flight: economy, business, and first class.
Economy class is the most basic cabin class and usually offers the least amount of space and amenities. Seats are typically arranged in a 3-4-3 configuration on wide-body planes and 3-3 configuration on narrow-body planes. Passengers in economy class may have limited legroom and overhead bin space. However, airlines often offer in-flight entertainment and meals or snacks on longer flights.
Business class offers more space and amenities than economy class. Seats are often arranged in a 2-2-2 or 2-3-2 configuration, and passengers may have access to lie-flat seats, more legroom, and priority boarding. Business class passengers may also have access to airport lounges, upgraded meals, and additional in-flight entertainment options.
First class is the most luxurious cabin class, offering the most space and amenities. Seats are often arranged in a 1-2-1 configuration, and passengers may have access to private suites with lie-flat beds, personal entertainment screens, and more privacy. First class passengers may also have access to airport lounges, upgraded meals, and additional amenities such as in-flight showers.
Some airlines may also offer premium economy or premium business class cabins, which offer a higher level of comfort and amenities than economy or business class, respectively, but at a lower price point than first class. It is important to note that not all airlines offer all cabin classes on all flights, so it is important to check with your airline to see what options are available.
Are there discounts for infant or child fares?
Many airlines offer discounted fares for infants and children, but the specific policies and discounts can vary depending on the airline and the age of the child.
Infant fares are generally available for children under 2 years of age who will be traveling on the lap of an adult. These fares are usually significantly discounted from adult fares, although they may still incur some fees and taxes. Some airlines may also offer discounted fares for infants who require their own seat, although these fares are typically higher than lap infant fares.
Child fares are usually available for children between the ages of 2 and 11, although this can vary depending on the airline. These fares may be discounted from adult fares, although the specific discount and policies can vary. Some airlines may offer a percentage discount off the adult fare, while others may offer a set discount or a fixed rate for children’s tickets.
It’s important to note that not all airlines offer infant or child fares, and even those that do may have restrictions and policies that vary. Additionally, some airlines may offer discounts for children traveling with a paying adult, while others may require children to pay the full adult fare. To ensure that you are getting the best fare for your travel needs, it is recommended to check with the airline directly or through your travel agent.
Why did my flight had a schedule change?
There can be many reasons why a flight schedule may change. Some of the common reasons include:
Operational reasons: Airlines may need to change a flight schedule due to operational reasons, such as maintenance issues, weather conditions, crew availability, or air traffic control issues.
Seasonal changes: Airlines may adjust flight schedules to match the demand for certain routes during different seasons.
Route changes: Airlines may change flight schedules to add or remove destinations or to adjust the frequency of flights on certain routes.
Airline mergers or acquisitions: When airlines merge or acquire other airlines, flight schedules may change to align with the new airline’s route network and operational requirements.
If your flight schedule has been changed, the airline will typically notify you of the change via email or phone. They may offer alternative flights or provide compensation if the change significantly affects your travel plans.
It is always recommended to check your flight schedule periodically leading up to your departure date to ensure that there have been no further changes. If you have any concerns or questions regarding your flight schedule, it is best to contact the airline directly.
If I have flight reservations, will I be notified if the airline changes my itinerary?
If you have made flight reservations directly with the airline, they will generally notify you if there are any changes to your itinerary. This can include changes to your flight times, departure or arrival airports, or even cancellations.
Typically, the airline will contact you via email, phone, or text message to inform you of any changes to your itinerary. They will also usually provide you with options for rebooking your flight or getting a refund if needed.
It’s always a good idea to monitor your email and other forms of communication leading up to your trip to ensure that you are aware of any changes to your itinerary. If you do not receive a notification from the airline about a change to your flight, you can also check your flight status on the airline’s website or contact them directly for more information.
What information is required to book a flight?
When booking a flight, you will typically need to provide the following information:
Full name: You will need to provide your full legal name, as it appears on your passport or government-issued ID. Make sure the name you provide matches the name on your travel documents to avoid any issues.
Travel dates: You will need to specify your departure and return dates, or if you’re booking a one-way flight, your departure date only.
Departure and arrival cities: You will need to specify the airport you’re departing from and the airport you’re flying to.
Seat preference: You can typically choose your preferred seat when booking a flight, including aisle or window seats.
Frequent flyer number: If you are a member of a frequent flyer program, you may be able to earn miles or rewards for your flight. You will need to provide your frequent flyer number when booking.
Payment information: You will need to provide payment information, including a credit or debit card number, to purchase your ticket.
Passport information: If you are traveling internationally, you may need to provide your passport information, including your passport number and expiration date.
It’s important to double-check all the information you provide when booking a flight to ensure that it’s accurate and matches your travel documents. Any discrepancies can cause delays or even prevent you from boarding your flight.
Who should I contact for help if I need it during my trip?
If you need assistance during your trip, please contact the airline you are flying with. They will be able to help you with any questions or issues you may have. You may also contact us directly for assistance.
What destinations does Chang Express Travel offer?
Our online booking allows you to book flights to destinations in the Americas, including North America, Central America, South America, and the Caribbean. If customers need to book flights to other destinations, they can call our agents for personalized service.
What is Chang Express’s money transfer service?
Chang Express offers a secure and convenient way to send money to your loved ones in Brazil. We currently only facilitate transfers to Brazil, but we are working to expand our services to other countries in the future.
How do I send money using Chang Express?
To send money with Chang Express, visit a branch near you, provide the recipient’s details, and pay for the transfer.
What payment methods does Chang Express offer for sending money?
Chang Express currently only accepts cash payments.
How long does it take for the money to be transferred?
Usually, the money is transferred within the same day, but in some cases, it may take up to 48 hours.
What is the maximum amount that I can transfer using Chang Express?
Chang Express customers can transfer up to $8,000 per month or $20,000 within 6 months. For more information on our maximum transfer limits, please contact us.
Is Chang Express’s money transfer service secure?
Yes, Chang Express’s money transfer service is secure. We use the latest encryption technology to protect your personal and financial information. Additionally, Chang Express is a licensed and regulated money transfer service in Massachusetts and Florida, ensuring compliance with all applicable laws and regulations.
What should I do if I encounter a problem with my money transfer?
If you experience any problems with your money transfer, please contact a Chang Express representative as soon as possible. We will do our best to resolve the issue promptly.
Can I cancel a completed transfer with Chang Express?
Unfortunately, once a transfer is completed with Chang Express, it cannot be canceled. The transfer is considered final and cannot be reversed or recalled. We recommend that you verify all the details of the recipient and the transfer amount before completing the transaction to avoid any errors or mistakes.
Are there any fees for using Chang Express?
Yes, there are fees associated with using Chang Express. We charge a $10.00 fee per transfer, but during a promotional period, transfers of $99.00 or less are only $5.00.
What documents do I need to provide to send money through Chang Express?
To make a transfer, you will need provide the following information:
-Your valid government-issued ID, such as a passport or driver’s license.
-Your current address and phone number
-The recipient’s full name, address, phone number, Brazilian tax ID number (CPF), and bank account information.
Is there a limit to how many times I can use Chang Express?
No, there is no limit to how many times you can use Chang Express. The total amount you can transfer is subject to our established limit.
Can I send money to someone who doesn’t have a bank account?
We’re sorry, but we can only send money to recipients with bank accounts.
Is there a minimum amount I can transfer using Chang Express?
No, there is no minimum amount that you can send with Chang Express.
Can I change the recipient’s details after I have sent the money?
You cannot change the recipient’s details after you have sent the money. However, if you have made a mistake, please contact a Chang Express representative as soon as possible.
What is the exchange rate for Chang Express’s money transfer service?
Chang Express’s money transfer service offers competitive exchange rates that vary at the time of transfer. Please call us at 617-776-7770 for the most up-to-date exchange rates.
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