Common questions before you travel.
Find quick answers about booking flights, payments, changes, baggage, travel documents,
travel insurance, pets, children traveling alone, and special assistance.
Getting started
Questions about quotes, planning, and what information we need.
How do I request a quote from Chang Express?
Use our quote request page, call us, or send us a WhatsApp message. Tell us your destination,
dates, number of travelers, preferred airports, budget range, and any special needs.
Can Chang Express help with flights only?
Yes. We can help with flights only, but we can also help with custom travel planning, hotels,
tours, transfers, travel insurance, and other trip details.
Can I book online?
Some online booking options may be available, but many customers prefer to contact us directly
for Brazil trips, complex itineraries, family travel, group travel, or special assistance needs.
Changes, cancellations, seats, and schedule updates
Can I change my flight after booking?
Possibly. Change rules depend on the airline, fare type, ticket conditions, availability, and
whether travel has already started. Fare difference and airline penalties may apply.
Can I cancel my ticket and get a refund?
Refund rules depend on the airline and fare purchased. Some tickets are refundable, some allow
credits, and some are non-refundable. Contact us before canceling so we can review the fare rules.
Do I need to pay for seat selection?
It depends on the airline, fare, route, cabin, and seat type. Some seats are free, while others
require payment or are only available to certain travelers.
Why did my flight schedule change?
Airlines can change flight times, aircraft, routes, and connections for operational, seasonal,
weather, schedule, or network reasons. If your itinerary changes, contact us so we can review
the new schedule and available options.
Payment and ticketing questions
What payment methods do you accept?
Payment options may vary depending on the booking, airline, service, and customer profile.
Contact Chang Express for the payment options available for your trip.
When is my ticket issued?
Ticketing happens after the booking details, fare, traveler names, and payment are confirmed.
Airfares can change until the ticket is issued.
Can I change the name on a ticket?
Airline tickets are usually not transferable. Minor spelling corrections may sometimes be allowed,
but full name changes often require airline approval or a new ticket.
Baggage, carry-ons, and TSA
How many bags can I bring?
Baggage allowance depends on the airline, route, fare, cabin, ticket conditions, and traveler
status. Review your ticket or airline baggage page before travel.
What items are not allowed in carry-on bags?
TSA rules can change, and TSA officers make the final decision at the checkpoint. Use TSA’s
official item list before packing.
Can I bring medication in my carry-on?
Medications are generally allowed, but liquid medication or medical devices may require special
screening. Keep medication accessible and check TSA guidance before travel.
Passports, visas, and Brazil eVisa
Does Chang Express apply for passports or visas?
No. Chang Express does not issue or file passports, visas, eVisas, or government authorizations.
We can remind travelers what to check and point them to official resources.
Do U.S. citizens need a visa for Brazil?
The U.S. State Department currently lists a tourist visa as required for Brazil, and Brazil’s
official eVisa portal is available for eligible U.S., Canadian, and Australian passport holders.
Where do I apply for Brazil eVisa?
Use Brazil’s official eVisa portal. Be careful with unofficial websites unless you intentionally
choose to use a third-party provider.
Travel insurance
Does Chang Express sell travel insurance?
Yes. Chang Express can help customers review and purchase travel insurance options through
Allianz Partners.
Can I quote or buy travel insurance online?
Not from this website at this time. Please contact Chang Express and our team can help with
the quote and purchase process.
Is every cancellation covered by travel insurance?
No. Benefits depend on the specific plan purchased, covered reasons, exclusions, limits, and
claim documentation.
Children, unaccompanied minors, and pets
Can Chang Express help book a child traveling alone?
We can help review airline options and unaccompanied minor procedures. Airline age rules, fees,
routing restrictions, and documents vary by carrier and destination.
Can I travel with my pet?
Sometimes. Pet acceptance depends on the airline, aircraft, route, season, animal size, breed,
carrier, health documents, and destination rules.
Do children need special documents for international travel?
They may. Requirements can include passports, visas, birth certificates, notarized consent letters,
custody documents, or country-specific child travel authorizations.
Mobility, meals, medical needs, and airport support
Can Chang Express request wheelchair assistance?
Yes. We can help request or note wheelchair assistance with the airline when available. The traveler
should also identify the need to airline staff at the airport.
Can you request special meals?
We can help request special meals when the airline offers them. Availability depends on airline,
route, cabin, and timing.
What is TSA Cares?
TSA Cares is a TSA program that can provide information and screening assistance for travelers
with disabilities, medical conditions, and other special circumstances.
Talk to a Chang Express travel advisor.
Send us your question, destination, travel dates, and traveler details. We’ll help point you to
the right next step.